Returns, Refunds & Cancellations You may return unwanted goods to us for a full refund (less the cost of delivery) at any time up to 14 days after the date of your order. The goods must be received by us in the same condition as they were sent with any packaging undamaged so that they remain in a saleable condition. Please ensure that you package the items safely and you retain proof of posting. Any refund due will be processed back on to the card used to make payment on the original order once the returned items have been received and checked by lagateau cakes. The customer will also need to bear the postage cost of returning the goods to lagateau cakes and will not be refunded for the delivery fee paid when the ordered was originally placed.
All our products go through strict quality control checks before being dispatched. However, should any item arrive faulty or in poor condition then we will exchange or provide a full refund upon the return of the goods. Faulty goods must be returned to lagateau cakes within 14 days of receipt to be eligible for a discount. The customer will need to bear the cost of returning the goods to lagateau cakes.
Customers can cancel their order and receive a full refund by phoning or notifying us by email up until the time the order is dipatched from our warehouse. If the order has already been dispatched then in order to receive a refund, the customer will be responsible for returning all goods to lagateau cakes in the same condition as they were sent, with any packaging undamaged so that they remain in a saleable condition. The customer will have to bear the postage cost of returning the goods and will not be refunded for the postage costs from where lagateau cakes sent the order out to them originally.
For cancelled orders or when returning unwanted goods, a £2 admin fee will be deducted from the amount to be refunded.
Any items to be returned should be sent recorded delivery to :-
132 Cranbrook Rd, Ilford IG1 4LZ
Please also include the original dispatch slip and make a note of the reason for return on it.